VESTAL (WBNG) – Restaurants in our area are having to keep pace with both customers coming to sit down, as well as ones on the go.
Food delivery apps like Uber Eats, Grubhub, and DoorDash have grown in popularity over the last few years, so much so that restaurants are having to deal with the heat.
“It keeps us on our toes for sure,” Tyron Pringle, General manager of Five Guys. “It keeps everything going. Even when we have no customers in the store we still have a line of orders on the table just for web orders and to-go orders.”
General manager at Tully’s Good Times, Michael Allen, said the mobile elements and to-go options of the food industry have been good for business, so much so that he’s had to add to his staff.
“We do put more to go people on so it definitely has helped,” Allen said. “For example, only two years ago we had one to-go person, now we have two, multiple days a week just to make sure we’re getting the food out just as fast as if they were in the restaurant.”
But just because the restaurant is whipping up the orders quickly, doesn’t mean any of the freshness is lost.
“We’re doing what we got to do to get your order out, but everybody knows Five Guys,” Pringle said. “They wait 12 minutes, but they know that the food is worth the wait. We really don’t have any customers that get antsy about waiting because they know they come here to wait, it’s guaranteed what they’re getting is a good product.”