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NYSEG reports increase in scam callers, offers safety tips

Scam Alert

(WBNG) -- NYSEG says its customers have received numerous calls from people claiming to be employees of the company.

According to NYSEG, the scam caller reports that an overcharge has been made to a customer's account and offers a future bill credit. Then, the caller asks the customer for more information.

Additionally, NYSEG says its customers have received calls of people threatening to cut their service unless a payment is made immediately over the phone.

Safety tips from NYSEG:

  • The companies will never demand customers to purchase debit cards such as Green Dot cards to make payments.
  • NYSEG has temporarily suspended disconnections related to non-payment. Therefore, any call threatening disconnection is a sure sign of a scam.
  • If unsure of the identity of the caller, ask for the last five digits of the account. If they do not have this information, hang up and alert local authorities.
  • NYSEG employees and contractors carry company-issued photo ID with a unique employee number. Ask for ID before providing personal or account information or granting access to your property.
  • Be suspicious of unexpected emails from NYSEG or RG&E, especially if you’re not an eBill customer, and think twice before clicking links
  • When making a payment by phone, always use company phone numbers.


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